FAQ
What are my payment options?
We offer payment via credit card, Paypal and Afterpay. All payment methods are secure and safe. Afterpay is only available in Australia & USA.
Can I shop using Afterpay?
You sure can! Pay in 4 interest-free instalments! Afterpay is only available for customers located in Australia & USA.
Does Sasha Therese ship internationally?
We sure do! We ship to the below countries:
We currently ship to Australia, Austria, Belgium, Canada, China, Finland, France, Germany, Hong Kong, Hungary, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Ireland, Israel, Singapore, Sweden, Switzerland, United Kingdom and the United States of America.
Can I return my item?
Yes! All items must be in their original condition with tags attached. Items that have been worn, washed, damaged, or altered cannot be returned. Items must also be returned within 7 days of delivery.
Book a return here.
Do I have to pay for postage if I choose to return my item?
If you opt into Checkout+ when placing your order, your return postage is covered. If you don’t, you will be charged for the return label at time of return processing.
Can I exchange my item?
Yes, we encourage exchanges! If your item is unworn, undamaged with tags still intact, you are welcome to return for an exchange for a new size or style. Returns need to be booked within 2 weeks of delivery.
We also offer instant exchanges! You can select your new style and have it shipped immediately rather than waiting for your return to be received.
What are my options if an item I like is out of stock?
If your item is no longer available, you may select another style. If there is a price difference, you will either pay or be refunded the difference.
Can I cancel a pre-order item?
Yes you can! However, we only accept cancellations on pre-order item orders within 7 days of the order being placed.
Can I track my package?
Yes! Please check your shipment notification email. It should be in your email inbox! If you cannot find it, please check spam. If you still are having difficulties, please email our support team at contact@sashatheresestore.com and we'll track your package for you!
How long does shipping take?
Please find our shipping & delivery information here.
What happens if I'm home and there is an attempt to deliver my package?
The courier will leave an attempted delivery card at your doorstep or in your mailbox. You'll then have to pick up your package from the post office. Please note, that if you fail to pick up your parcel from the post office within 2 weeks, your parcel will be shipped back to us. The onus will be on you to then pay for re-delivery.
What currency will I be charged in?
You will be charged in your local currency.
Can I cancel my order?
You can only cancel your order if it has not been shipped. If it has been shipped, you will have to return the item back to us before we can cancel your order.
What happens if I order a pre-order item, along with an item in stock that can be shipped immediately?
If you’ve ordered a pre-order item, your entire order will be dispatched once your pre-order item becomes available to ship. We don’t split orders and ship items separately.